Runchat Terms of Service
Last Updated: September 15, 2025
Welcome to Runchat! These Terms of Service ("Terms") are a binding legal contract between you and Generalist Technology Pty Ltd ("Runchat", "we", "us", or "our"). These Terms govern your access to and use of our website available at https://runchat.app (the "Website") and our related applications, services, and software (collectively, the "Services").
By creating an account, clicking any button indicating your acceptance, or by using the Services, you agree to be bound by these Terms, which include our Privacy Policy. If you are entering into these Terms on behalf of a company or another legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to all of these Terms, you may not use or access the Services in any manner.
Please read these Terms carefully. They cover important information about the Services, fees, future changes, limitations of liability, and your responsibilities.
1. Definitions
1.1. "Account" means the online account you register to use our Services.
1.2. "Generative Models" means the generative artificial intelligence models and systems used by Runchat to provide the Services.
1.3. "Content" means any data, files, text, prompts, images, or other materials you submit, upload, or otherwise provide to the Services, including your Existing Content and Generated Content.
1.4. "Credits" means units of service that can be purchased and redeemed to use features within the Services.
1.5. "Existing Content" means any prompts, text, or other Content you provide to the Services for the purpose of generating new content.
1.6. "Generated Content" means the new content, text, or other data generated by the Generative Models based on your Existing Content.
1.7. "Usage Data" means anonymized and aggregated data relating to your use of the Services, such as statistical data, usage patterns, and system performance data, which cannot be linked to you or any specific individual.
1.8. "User", "you", or "your" means the individual or legal entity using the Services.
2. The Services and Your Account
2.1. Access to Services. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services for your personal or internal business purposes.
2.2. Account Registration. You must register for an Account to use the Services. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate. You may not select a username that you don't have the right to use or another person's name with the intent to impersonate them.
2.3. Eligibility. You must be at least 18 years old to use the Services. By agreeing to these Terms, you represent and warrant that you are of legal age to form a binding contract.
2.4. Account Security. You are responsible for safeguarding your Account password and for all activities that occur under your Account. You must notify us immediately of any unauthorized use of your Account. We are not liable for any loss or damage arising from your failure to comply with this requirement.
2.5. Account Dormancy. If your Account on a free plan remains inactive for a continuous period of one hundred and eighty (180) days, we reserve the right to mark your account as dormant and/or delete the Content associated with it to manage storage capacity. We will provide you with prior notice via email before taking any such action.
3. Use Restrictions
You represent, warrant, and agree that you will not use the Services or contribute any Content in a manner that:
a. Infringes or violates the intellectual property rights or any other rights of anyone else (including Runchat);
b. Violates any law or regulation;
c. Is illegal, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
d. Jeopardizes the security of your or anyone else's Account;
e. Attempts to obtain the password, account, or other security information from any other user;
f. Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas of the Services;
g. "Crawls," "scrapes," or "spiders" any page, data, or portion of the Services (through manual or automated means);
h. Uses the Services or Generated Content to develop a competing product or service;
i. Use the Services in a way that constitutes excessive or abusive usage, as determined by us in our reasonable discretion. We reserve the right to implement rate limits or suspend accounts that disproportionately impact the stability and performance of our Services for other users.
A violation of any of the foregoing is grounds for immediate termination of your right to use or access the Services.
4. Fees and Payment
4.1. Paid Services. Certain aspects of our Services may be subject to payments now or in the future ("Paid Services"). This includes recurring subscriptions and one-time purchases of Credits. Any payment terms presented to you in the process of using or signing up for a Paid Service are part of these Terms.
4.2. Billing. We use a third-party payment processor to bill you through a payment account linked to your Account. Currently, we use Stripe, Inc. as our Payment Processor. The processing of payments will be subject to the terms and policies of the Payment Processor in addition to these Terms. You agree to pay us, through the Payment Processor, all charges at the prices then in effect.
4.3. Recurring Billing and Auto-Renewal. Some Paid Services may consist of an initial period, for which there is a one-time charge, followed by recurring period charges. By choosing a recurring payment plan, you accept responsibility for all recurring charges prior to cancellation. Unless you opt out of auto-renewal, which can be done through your Account settings, any Paid Services will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate.
4.4. Current Information Required. You must provide current, complete and accurate information for your billing account. You must promptly update all information to keep your billing account current, complete, and accurate, and you must promptly notify us or our Payment Processor if your payment method is canceled or if you become aware of a potential breach of security.
4.5. Cancellation. If you terminate a Paid Service, your subscription will remain active until the end of your then-current term, and it will not be renewed. You will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.
4.6. Credits. You may purchase Credits to use certain features of the Services. Unused Credits may be carried over for one (1) subsequent billing cycle. All Credits will expire permanently at the end of the second billing cycle after their purchase and are non-refundable.
5. Content, Generative Models, and Intellectual Property
5.1. Your Ownership of Content. As between you and Runchat, you own all your Content, including your Existing Content and any Generated Content. Runchat hereby assigns to you any rights, title, or interest it may have in the Generated Content.
5.2. **License to Runchat.**a. For Users on Starter or Hobby Plans: You grant Runchat a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, reproduce, display, distribute, and create derivative works from your Content (including Existing Content and Generated Content) for our internal development, and for our public marketing and promotional purposes.b. For Users on Pro or Enterprise Plans: Your Content is considered confidential. We will not use your Content for any marketing or promotional purposes, and the license granted in Section 5.2(a) does not apply to you. The license you grant us is limited solely to what is necessary for Runchat to provide the Services to you and your designated team members.
5.3. Our Use of Usage Data. You grant Runchat a perpetual, irrevocable, worldwide, royalty-free, fully-paid-up, non-exclusive license to collect, create, and use Usage Data for any business purpose, including to train and improve our Generative Models, develop new products, and for marketing and analytics. For clarity, Runchat will not train its Generative Models on any of your Content that is personally identifiable or has not been anonymized.
5.4. Runchat's Ownership. We and our licensors own all rights, title, and interest in and to the Services, including all related intellectual property rights. The Services are licensed, not sold.
5.5. AI Disclaimers. You acknowledge that:a. Artificial intelligence and machine learning are rapidly evolving fields and may produce Generated Content that is inaccurate, biased, or offensive.b. You must evaluate the accuracy and appropriateness of any Generated Content before using or relying on it. Do not rely on Generated Content as a sole source of truth or as a substitute for professional advice.c. Due to the nature of machine learning, Generated Content may not be unique across users. The Services may generate the same or similar Generated Content for Runchat or a third party. Such generated content for other users will not be considered your Generated Content.
5.6. Content Retention and Responsibility. Runchat will retain Content you generate for the duration of your active subscription. However, the Services are not intended to be a permanent data storage or backup service. You are solely responsible for maintaining your own backups of your Content.
6. Copyright Infringement Policy
Runchat respects the intellectual property of others. If you believe that material on the Services infringes your copyright, please send a notice containing the following information to our designated agent:
a. A physical or electronic signature of a person authorized to act on behalf of the copyright owner;b. Identification of the copyrighted work claimed to have been infringed;c. Identification of the infringing material and information reasonably sufficient to permit us to locate it;d. Your contact information (address, telephone number, and email);e. A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law;f. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
Notices should be sent to: support@runchat.app
7. Termination
You are free to stop using the Services at any time. Runchat may also suspend or terminate your use of the Services or your Account for any reason in our discretion, including for your breach of these Terms. Account termination may result in the destruction of any Content associated with your account. Provisions that, by their nature, should survive termination of these Terms shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
8. Warranty Disclaimer
THE SERVICES AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. RUNCHAT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
9. Limitation of Liability
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL RUNCHAT OR ITS AFFILIATES, OFFICERS, AGENTS, OR EMPLOYEES BE LIABLE TO YOU OR ANY OTHER PERSON FOR:(A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND; OR(B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) ONE-HUNDRED AUSTRALIAN DOLLARS ($100 AUD) OR (II) THE AMOUNTS PAID BY YOU TO RUNCHAT IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THE APPLICABLE CLAIM.
10. Indemnity
You agree to indemnify and hold Runchat, its affiliates, officers, agents, and employees harmless from and against any and all claims, liabilities, damages, losses, and expenses (including legal fees) arising from or in any way related to your use of the Services or your violation of these Terms.
11. Third-Party Integrations and Services
The Services may allow you to connect third-party services and AI models ("Third-Party Services") to your Runchat Account. You acknowledge that when you use a Third-Party Service:
a. Runchat acts only as an intermediary platform. Your Existing Content may be sent to these Third-Party Services for processing.
b. Your use of Third-Party Services is subject to their own terms and privacy policies. We are not responsible for how they handle your data.
c. You are solely responsible for any costs, security risks, or data breaches arising from your use of Third-Party Services through your Runchat Account. Runchat disclaims all liability for the performance or security of any Third-Party Service.
12. Governing Law and Jurisdiction
These Terms are governed by and will be construed under the laws of Victoria, Australia, without regard to its conflict of laws provisions. Any dispute arising from or relating to the subject matter of these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Victoria, Australia.
13. Miscellaneous
13.1. Changes to Terms. We are constantly trying to improve our Services, so these Terms may need to change. We reserve the right to change the Terms at any time. If we do, we will post a notice on the Website or send you an email. Your continued use of the Services after such a change becomes effective means you agree to the new Terms.
13.2. Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms, at our sole discretion, without restriction.
13.3. Entire Agreement. These Terms constitute the entire agreement between you and Runchat and supersede all prior agreements or understandings, written or oral, regarding the subject matter.
13.4. Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
13.5. Contact. If you have any questions, comments, or concerns regarding these Terms or the Services, please contact us at:
Email: support@runchat.app
Company: Generalist Technology Pty Ltd
© Runchat 2025
